List of Google Chat Channels:
Jublia
Common room where all Jublians are gathered and general information that is consumed for all of Jublians such as BD will inform their closed deal, the tech team will inform any new releases.
Customer Success
Only for Customer Success. Can be used to ask any questions specifically related to events to all CS. If there are any issues, need to be confirmed in this channel or if it is an issue to be raised
CS - Tech
Any inquiries that are related to the tech team. Mention @techoncall accordingly, the guide of techoncall can be read here
Tech will inform for any release activities, such as release sense, API, etc. When the tech team is releasing, make sure you are not in the middle of any work within the activities, otherwise, it might affect your work. You could request the tech team to delay for a period of time until you finish your work, be specific (eg: 15mins, 30mins, etc.)
To be used for TASK of EMAIL DELETION
BD - CS
Room of discussion between BD and CS, both sides can ask any questions or share information as long as it's related to BD and CS
LIVE Events (BD-CS-TS)
Channel where BD asks for CS to be assigned and the BD will post the handover link in the conversation thread.
CS announces any launching events
Issue Trackers
Any reported issues and the updates via Gitlab will be posted in this channel and can be followed up according to SLA
Can be used to call the tech team if there is a confirmed issue need to be addressed. Mention @techoncall accordingly, the guide of techoncall can be read here
Customisation & API
Any customisation and API related inquiries can be addressed in this channel
CEd / CX team
A special team inside the CS where you can relate your personal projects that are related to the team
Jublia Helpdesk
The channel that is connected with ASK Tools is the Sense beacon. It needs attention when the inquiries are related to certain events.